If they get the right number in the wrong box, that is a training issue. They know what the number should be but don't know the system or software.If they get the wrong number in the right box, that is sloppy. They know the system but don't care enough to be accurate. This is an issue which determines continued employment - or not.If they get the wrong number in the wrong box, that is a hiring issue. You never should have hired that person.If they get the right number in the right box but do so slowly, that is a compensation issue. As long as you can correlate compensation to production, they are a valuable team member.If they get the right number in the right box and do so quickly, you do everything you can to keep them. You can build an enterprise with them.
From Steve Parker, CPA
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